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FREQUENTLY ASKED QUESTIONS

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Frequently Asked Question

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​Welcome to our Frequently Asked Questions (FAQs) page! At Draigons Den, we're dedicated to bringing you a magical collection of 3D printed, articulated dragon toys, each inspired by the power of ancient magic fused with futuristic artificial intelligence. Our dragons are not just toys; they are a bridge between imagination and the natural world.  Whether you're curious about the specifics of our dragon designs, the biodegradable PLA material we use, safety standards, customization options, shipping policies, or anything else, you're likely to find your answers here. And if you have a question that isn't covered, don't hesitate to reach out to us—our team is always here to help you embark on your magical journey with the perfect dragon companion by your side. ​ Dive into our FAQs below and discover everything you need to know about the enchanted world of Draigons Den.

  • What are you dragons made from?
    Our dragons are crafted with great care from PLA (Polylactic Acid), a type of biodegradable plastic derived from renewable resources such as corn starch or sugarcane. This choice of material reflects our commitment to reducing the environmental impact of our products. PLA is known for being more environmentally friendly compared to traditional plastics, which are typically derived from petroleum products. This distinction is crucial as it aligns with our ethos of sustainability and our dedication to fostering a healthier planet. We are fully aware that, despite its biodegradable nature, PLA is still a form of plastic. This reality does not escape us, and we approach the production of our dragon toys with both mindfulness and responsibility. We believe that by choosing PLA, we are providing a more sustainable option in the toy industry, particularly when compared to toys made from conventional, non-renewable plastics. Our dragons are not just toys; they are designed to be delightful companions, treasures that invoke a sense of wonder and a deep connection to the magical world they represent. Given the love, imagination, and craftsmanship that go into each piece, we are confident that they will be cherished and looked after for many years, far beyond the lifecycle of typical plastic toys. This enduring appeal not only enhances their value but also contributes to reducing waste. We strongly encourage our customers to view these dragon toys as long-term companions. However, should the time come when you decide to part ways with your dragon, we urge you not to simply throw them away. Instead, consider rehoming them—passing them on to friends or family who can appreciate their magic. Donating them to a charity shop is another wonderful way to extend their life and share their joy with others. Alternatively, we welcome you to send them back to us. We're always looking for ways to repurpose or recycle these beloved creatures, ensuring they continue to bring happiness without harming the environment. By choosing our PLA-based dragons, you're not only embracing a world of enchantment and adventure but also making a conscious decision to support sustainable practices and responsible consumerism. Together, we can make a difference, one magical dragon at a time.
  • Are the articulated dragon toys safe for young children?
    Certainly - but not for very young children! Ensuring the safety of our products for children is of paramount importance to us at Draigons Den. Our articulated dragon toys are crafted with attention to detail, to capture the imagination of those who play with them and to be safe. These toys are made from non-toxic, environmentally friendly PLA material, ensuring that they are safe for children to handle and interact with during play. We recommend our articulated dragon toys for children aged 6 years and older, extending all the way up to adults who cherish the joy of play and the magic of dragons. The age recommendation is guided by the intricate design of our dragons, which includes small parts that might pose a choking hazard to very young children. Additionally, the articulated nature of these toys means they can have points and edges that, while not sharp in the conventional sense, may still be less suitable for younger children without close supervision. It's also worth noting that the articulated features of our dragons offer a wonderful opportunity for older children and adults to engage in more complex play, fostering creativity, imagination, and fine motor skills. It's no wonder, they are known for being great fidget toys. These toys are designed to be cherished and collected, providing lasting joy beyond mere playthings. For parents and guardians, we encourage supervision of younger children when they are playing with toys intended for older age groups. This not only ensures safety but also enhances the play experience, as you guide them through the magical world of dragons and teach them about the importance of caring for their environment. In the spirit of ensuring these toys provide long-term enjoyment and minimize environmental impact, we also urge owners to consider the lifecycle of their dragon toys. Should you ever decide to part with them, we advocate for rehoming, donating, or returning them to us for recycling or repurposing, aligning with our commitment to sustainability and responsible consumerism. Our articulated dragon toys are a testament to our belief that play can be safe, fun, and environmentally conscious. They embody the perfect blend of whimsy and responsibility, suitable for a wide range of ages, from young children to those who are young at heart.
  • How are the Draigons made?
    The creation of our Draigons is a process where mythical beasts meet modern technology, embodying a perfect blend of imagination and innovation. At the heart of their creation lies the marvel of 3D printing, a cutting-edge technology that allows us to bring our fantastical dragon designs to life with precision and care. 3D printing, or additive manufacturing, is a process of creating three-dimensional objects from a digital file. It involves laying down successive layers of material until the object is created. Each layer can be seen as a thinly sliced horizontal cross-section of the eventual object. This technology enables us to produce complex shapes with a high degree of accuracy that traditional manufacturing methods would struggle to achieve. At Draigons Den, we've taken this technology a step further. We have a number of self-designed and self-built 3D printers, each engineered to meet our stringent quality standards. Our printers are the result of extensive research and experimentation, designed specifically to optimize the printing process. This customisation of our equipment ensures that each Draigon is not only a toy but a work of art, reflecting the quality and care we commit to our craft. Unlike many providers who may prioritise speed and cost over quality, we choose to print our Draigons with finer layers (sub 0.2mm). This method, whilst more time-consuming and costly, results in a superior finish that sets our dragons apart from others on the market. The finer layers contribute to a smoother surface and more detailed textures, capturing the intricate features that make our dragons so lifelike and enchanting. Furthermore, we opt for a greater density in the internal structure of our Draigons. This choice makes our dragons heavier than many alternatives available today. However, this added weight is a deliberate decision to enhance their strength and durability, ensuring that each Draigon not only feels more substantial and realistic but can also withstand the adventures and stories they will become a part of in their new homes. Every Draigon is printed to order, allowing us to maintain a level of personalisation and attention to detail that mass-produced toys cannot match. This approach means that when you choose a Draigon, you're not just getting a toy; you're receiving a personalized piece of the magical world of Draigons Den, crafted specifically for you with the utmost care and quality in mind. It's a testament to our commitment to creating not only environmentally responsible toys but also durable, high-quality companions that will be cherished for years to come.
  • What type of Draigons do you have?
    At Draigons Den, we're proud to offer an enchanting collection of dragons that captivate the imagination and inspire adventure. Currently, our magical menagerie includes three main styles of dragons, each with its own unique charm and allure. Many more will be added soon. 1. **Crystal Dragons**: These magnificent creatures are inspired by the translucent beauty of crystals. With their intricate designs and sparkling appearances, Crystal Dragons are a favorite among collectors and fantasy enthusiasts. Their ethereal quality seems to capture the essence of ancient magic and mystery. 2. **Gem Dragons**: Radiating with the vibrant colors and the rich lore of precious stones, Gem Dragons embody the strength and wisdom of the earth's treasures. Each Gem Dragon is a masterpiece, reflecting the deep hues and the timeless appeal of gems from around the world. 3. **Rose Dragons**: With petals as scales and thorns as spines, Rose Dragons are a true testament to the beauty and resilience of nature. These dragons blend the delicate grace of a blooming rose with the powerful majesty of dragonkind, creating a unique and captivating creature. These styles were meticulously designed by Cinderwings, a renowned artist in the realm of fantasy and mythical creatures. As an approved reseller of Cinderwings' creations, we ensure that each dragon not only meets the high standards of quality and craftsmanship but also carries the spark of imagination that Cinderwings is known for. Excitingly, we are also in the creative process of designing our own exclusive range of Draigons. This new collection promises to bring fresh designs and stories to our already vibrant selection. Our team is dedicated to crafting dragons that continue the legacy of enchantment and wonder that our customers have come to love. Keep an eye on our announcements and be among the first to discover and own a piece of our upcoming exclusive Draigon designs. Join us as we expand our magical world, bringing new adventures and timeless tales to life with each carefully crafted dragon.
  • What colour options are there?
    At Draigons Den, we understand the importance of personalisation and the joy of choosing the perfect colour for your dragon companion. Thanks to the versatility of 3D printing, we're able to offer our dragons in a curated palette of colours. This selection has been thoughtfully chosen to not only bring out the best in each dragon's design but also to align with our commitment to sustainability by reducing waste. Of course, don't forget that we can offer hand finishing with painted eyes and the additional choice of gold detailing to really bring your Draigon to life. Our range of colours is designed to complement the unique characteristics of each dragon style—whether it be the ethereal shimmer of a Crystal Dragon, the vibrant richness of a Gem Dragon, or the natural elegance of a Rose Dragon. We strive to offer colours that enhance their magical qualities and make each dragon a standout piece in your collection. If you have a specific colourin mind that you do not see in our current selection, we encourage you to reach out to us directly at draigonsden@gmail.com. We are always looking to accommodate our customers' wishes and explore the possibility of creating your dragon in the colour of your choosing. Whether it's a hue that holds special meaning for you or simply your favourite colour, we're here to help bring your vision to life. Please note that custom colour requests may require additional processing time and could be subject to an extra fee, depending on the availability of the colour in our sustainable PLA material. We're committed to working closely with you to ensure that your dragon is as perfect in reality as it is in your imagination, all while maintaining our dedication to environmental responsibility.
  • How should I clean my Draigon toy?
    Keeping your draigon toy clean is simple and easy, ensuring that it remains a treasured companion for years to come. To clean your dragon, we recommend using a soft, damp cloth to gently wipe the surface. This method is effective for removing dust and minor stains without damaging the toy. It's important to avoid using any harsh chemicals, abrasives, or solvents that can harm the PLA material and diminish the vibrant colors of your dragon. Also, PLA is not heat-resistant, so please do not use boiling water. Similarly, the dragon toys are not suitable for cleaning in a dishwasher, as the heat and intense water pressure can warp or deform the PLA. With proper care, your dragon will continue to enchant and inspire imagination in all who behold it. If you have any further questions about care instructions, feel free to contact us at draigonsden@gmail.com.
  • How durable are the articulated dragon toys?
    Our articulated dragon toys are engineered with durability in mind, designed to withstand the hands-on play that brings them to life. We use high-quality PLA in their construction, which, while not indestructible, is a sturdy and resilient material suitable for daily use. The articulated features are crafted to move smoothly and maintain their form, so your dragon can strike numerous poses and stand up to the adventures ahead. The internal structures are printed with a higher density, giving the dragons a robustness that is often unmatched by other toys on the market. This not only adds a realistic heft to the dragons but also contributes to their overall longevity. While our dragons are tough, they are not impervious to all forces and should be treated with the same care as you would give any cherished toy. They are not designed for rough play such as throwing or bending with excessive force, which could damage their articulated joints or detailed parts. With proper handling and care, these dragons are meant to be lasting companions, sparking imagination in both the young and the young at heart for many years. If any issues arise with durability, we encourage customers to contact us for support and guidance on how to best care for their dragon toys.
  • Can I customise my Draigon toy?
    Absolutely! At Draigons Den, we love to make your dragon toy as unique as you are. We offer customisation options for certain models that can bring an extra touch of personality to your dragon. These bespoke touches include options like hand-painted eyes, which can give your dragon a lifelike gaze, and a gold wash to accentuate the intricate details and give a regal finish to your mythical creature. To see all the possibilities for customisation and to find out which models are eligible, we invite you to visit our customisation page. There you'll find a detailed breakdown of all the additional features we can provide, allowing you to tailor your dragon to your exact preferences. We are continually exploring new customisation options to offer you even more ways to personalise your dragon. So keep an eye on our page for the latest updates, and don't hesitate to reach out if you have a specific request. Let's make magic together with a dragon that's as individual as you are! After: Before:
  • How are your dragon toys different from other toys on the market?
    Our Draigon toys stand distinct in the marketplace for a multitude of reasons that resonate with both collectors and playful hearts alike. Here’s what sets our dragon toys apart: Articulated Elegance: Each dragon is meticulously designed with articulated joints, allowing for fluid and realistic movement. This level of articulation is uncommon in standard toys and enables owners to pose their dragons in various lifelike stances, enhancing the play experience and display value. Exquisite Craftsmanship: Our dragons are printed just for you and with attention to detail. The high resolution and finer layers of printing ensure a superior finish, with textures and details that are more refined than what is commonly found in the toy market. Customisation Options: We provide customisation options that are rarely offered by other 3D printers, such as hand-painted eyes and gold wash accents, allowing for a personal touch that makes each dragon a one-of-a-kind creation. Strength and Realism: By opting for a denser internal structure, our dragons have a heftier, more substantial feel, contributing to their realism and durability compared to lighter, less robust alternatives. Community and Story: Purchasing one of our dragons is not just a transaction; it’s an invitation to join a community of enthusiasts and to be part of the ongoing story of the Draigons Den, where ancient magic meets modern technology. Responsible Play: We encourage the long-term enjoyment of our toys and provide guidance on how to care for them responsibly, including suggestions for rehoming or recycling, thus promoting a culture of enduring play and environmental responsibility. By combining these elements, our dragon toys provide not just a plaything, but an experience – one that cherishes the environment, celebrates intricate design, and brings the mystique of dragons into the modern world.
  • Can the dragon toys be used outdoors?
    Our dragon toys are primarily designed for indoor play and display to ensure their longevity and maintain their intricate details. Of course though, hey can be taken outside and do love being part of the family on day trips. Here are a few considerations to keep in mind if you decide to take your dragon toy outdoors: 1. Weather Conditions: Prolonged exposure to harsh sunlight can cause the colors of your dragon to fade over time due to the UV rays, and extreme temperatures can affect the PLA material, potentially leading to warping. 3. Dirt and Grime: Outdoor environments can introduce dirt and other substances that may be challenging to clean from the dragon’s articulated parts and detailed textures. 4. Rough Surfaces: Rough outdoor surfaces can scratch or chip the paint and finish of the dragon toy, especially during vigorous play. If you do take your dragon toy outside, we recommend supervising the play to prevent any damage, and we advise against leaving the dragon toy outdoors for extended periods. After outdoor use, a gentle wipe-down with a soft, damp cloth can help remove any dirt or debris. By considering these factors, you can enjoy your dragon toy in a variety of settings while preserving its magic and functionality for future adventures.
  • How long does it take to ship my Dragon?
    Our commitment is to dispatch Dragon as swiftly as possible, typically within 48 hours for popular dragons that we have in stock. For out-of-stock items that are printed to order, or if specific models and colours are ordered, this may extend up to 7 working days. But rest assured, we will process all orders as quickly as possible. We're a small family business, which means a personal service. If you have a specific date you need it buy, or a request, just let us know and we will do our best to help - email draigonsden@gmail.com ​ Standard Delivery: A uniform fee of £2.99 applies to each order. Free Standard Delivery: For all orders exceeding £40. Expect delivery within 3-4 working days from the order date for all UK destinations. Global Delivery: We are pleased to accept international orders. To ensure fair pricing, international shipping fees are based on the total weight of your order. This means you'll only pay for the shipping you need.
  • How long does it take to print my Dragon?
    Again, we're commited to printing and dispatching your Dragon as swiftly as possible. The Dragons take anywhere from 3 hours for the little Wyverns, upto 24 hours for the biggest Draigons. 3D Printing is amazing, but it's important you get it right and don't rush it, or the quality won't be right. We try and print a number of our most popular smaller dragons in a range of colours ready to ship, but this is more difficult for our larger ones. Once we have received your order, we hope to print your Dragon within 5 - 7 days. Please do let us know any important dates before you order. We're a small family business, which means a personal service. If you have a specific date you need it buy, or a request, just let us know and we will do our best to help - email draigonsden@gmail.com
  • Can I return my Draigon?
    As a small family business, we appreciate your support and in return, we are committed to ensuring you're delighted with your purchase. All products are checked for conformity when we print and pack them. With the exception of specially ordered filaments, if, for any reason, you're not satisfied, you can return your item within 14 days of delivery for a full refund. Please ensure the item is in its original condition and packaging. Note that customers may be responsible for return shipping costs unless the item is faulty. After we receive your return, we'll process your refund within 14 days. This policy is in accordance with UK Consumer Contracts Regulations, aiming to make your shopping experience as worry-free as possible. If you have any questions, please do contact us at draigonsden@gmail.com, and we will try to resolve any questions and do our utmost to ensure you are happy with your purchase.
  • Can I order a custom colour?
    Yes! 3D Printing is great fun. We use PLA filament to build up our Draigons, layer by layer. The filament is amazing and comes in a wide variety of colours, colour combinations, finishes and properties. If you have seen a colour your like, or if want a specific colour combination, then we can do this for you. Please note, that as we may have to order a filament we have not used before. As they can cost anywhere from £15 - £30, their is a minimum spend of £25 for a this option. It will also increase production times by c.2-3 days. Contact us at draigonsden@gmail.com if you have a question.
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